Introduction
At Rupalaya Tours (“we”, “us”, “our”), we are committed to safeguarding your personal information. This policy explains how we collect, use, share, and protect your data across website visits, communications, social media, and travel services. By using our website or submitting information to us, you consent to these practices.
1. Information We Collect
Personal Details
- – Name, email, mobile/WhatsApp number
- – Address (optional)
- – Date of birth (if travel-related)
- – Passport and visa details (booking-required)
- – Travel preferences
Financial Data
- – Bank transfer details, UPI confirmations
- – We do not store card details on our systems
Other Data
- – Communications (WhatsApp, email, messages)
- – Website usage (IP address, device info, cookies)
2. Purpose of Data Processing
- – We use your information to:
- – Plan and deliver travel services
- – Communicate regarding bookings and inquiries
- – Personalize experiences
- – Send updates/offers (opt-in basis)
- – Meet legal requirements (KYC, immigration, taxes)
3. Data Sharing
We share data only when necessary — with airlines, hotels, visa providers, insurance partners, ground handlers, and regulatory authorities when legally required. We never sell or rent your personal information to third parties for marketing.
4. Security Measures
We use encrypted storage, restricted access, password protection, and regular security reviews. However, no system is fully immune to risks.
5. Your Rights (DPDPA 2023)
You may:
- – Access your personal data
- – Update or correct information
- – Withdraw marketing consent
- – Request deletion (except legally-required data)
To exercise these rights, contact us at contact@rupalayatours.com
6. Data Retention
- – Booking data: up to 6 years (accounting/tax requirements)
- – Marketing data: until consent withdrawn
- – Enquiry data: up to 12 months
After retention periods, data is securely deleted or anonymized.
7. Cookies & Website Usage
Cookies support functionality, performance, and visitor behavior analysis. You may disable cookies in your browser, but this may affect certain features.
8. Children’s Privacy
We only collect information from minors for family travel bookings, with parental/guardian consent.
9. International Data Transfers
Your data may be transferred outside India to international airlines/hotels, in compliance with Indian and international data protection standards.
10. Policy Updates
Changes will be posted here with an updated “Last Updated” date.
11. Contact Information
Address: 2nd Block, 3rd Floor, BMC Bhawani Mall, Enc,
Saheed Nagar, Bhubaneswar, Odisha 751007
Email: contact@rupalayatours.com
Phone: +91 89261 27776, +91 73770 29955