Cancellation & Refund Policy
This Cancellation & Refund Policy outlines the terms under which cancellations, amendments, and refunds are processed for flight bookings and tour packages booked through Rupalaya Tours (OPC) Pvt. Ltd. (“Company”, “we”, “us”, “our”).
1. Flight Cancellation & Refunds
Flight cancellations and refunds are strictly governed by the respective airline’s cancellation policy.
- Refund amounts, if any, depend entirely on airline rules.
- Airline penalties, convenience fees, service charges, and any non-refundable components will be deducted.
- Processing timelines for flight refunds depend on the airline and may take additional time.
2. Tour Package Cancellation & Refunds
For tour packages arranged through Rupalaya Tours (OPC) Pvt. Ltd., the following cancellation schedule applies:
| Cancellation Time | Refund Amount |
| 30 days or more before departure | 100% refund of the package amount * |
| 14 to 29 days before departure | 50% refund of the package amount * |
| 7 to 13 days before departure | 25% refund of the package amount * |
| Less than 7 days before departure | No refund |
Important Notes & Standard Deductions:
- Mandatory Cancellation Fee: A standard handling charge of ₹2,500 per person will be applied to all package cancellations.
- Non-Refundable Components: Refunds are calculated excluding flight costs, visa charges (as applicable), travel insurance fees (as applicable), government taxes, or any non-refundable service fees.
- Third-Party Vendor Charges: Any non-refundable charges levied by third-party vendors (hotels, ground transfers, excursions, or activity providers) will be deducted from the total refund amount.
- Processing Timeline: Eligible refunds will be processed within 7–10 working days to the original payment source or customer’s bank account after deducting all applicable charges, taxes, and non-refundable fees.
3. No-Show & Early Return
- No-Show: Customers who fail to show up for the scheduled trip or flight are not eligible for any refund.
- Unused Services: If a traveler voluntarily chooses to return early, leaves the tour, or skips specific scheduled services, no refund will be provided for unused components.
4. Amendments & Modifications
Any request to alter travel dates, modify itineraries, or change passenger details will be processed based on vendor availability:
- Amendments: Subject to approval and fee guidelines set by the respective hotel, airline, or supplier.
- Rebookings: If suppliers treat a modification request as a cancellation, standard cancellation charges and third-party rules will apply.
*Note: Cancellation and refund rules may vary depending on the specific destination, season, or itinerary. Kindly confirm the applicable terms at the time of booking.